FAQ’s

WHAT IS YOUR CANCELLATION POLICY?

 

Liliway values your time, and we understand that sometimes schedule adjustments are necessary. We kindly ask that you provide at least 24 hours' notice for cancellations or rescheduling of appointments. A credit card is required to hold all appointments.

 

When you forget, cancel, or change your appointment without adequate notice, we miss the opportunity to fill the appointment time, and our clients on the waitlist miss the opportunity to receive treatments.

 

We have a strictly enforced 24 hour cancellation and rescheduling policy.

 

If an appointment is missed, cancelled, or rescheduled without 24 hours notice, we cannot refund the payment, nor can it be applied to a future appointment. We appreciate your understanding.

 

WHAT HAPPENS IF I AM LATE TO MY TREATMENT?

 

A late arrival will shorten your appointment time and cannot be made up by running into the next client’s scheduled appointment. We understand that things come up unexpectedly that cause delays, so we allow a 20 minute grace period. After 20 minutes, the appointment is considered missed and we are unable to refund the payment.

 

HOW DO I PREPARE FOR MY TREATMENT?

 

Please arrive 15 minutes early for your appointment. All new clients will need to fill out the intake form. Liliway use this form to prepare for the session with you, as it addresses important information such as allergies, health conditions, your skin and health history, etc.

HOW DOES THE REFERRAL PROGRAM WORK?

When you refer someone to Liliway,  you will get $50 Gift Card towards your next treatment of your choice. Your referral needs to receive their service first. They also will get $15 Gift Card at the check out. New client must give your full name for you to receive the referral discount.

You will get any 60 min facial for every three new referrals.

HOW DO PACKAGES WORK?

When you buy 5 treatments, you will get one additional treatment free.

 

When you buy 10 treatments, you will get one additional treatment free + you will receive 25% off your first skincare purchase.

WHY SHOULD I CHOOSE A MEMBERSHIP?

Liliway members enjoy an exceptional experience each month, along with privileges only a Liliway membership offers! 

 

At Liliway, you will receive a spa experience at an affordable price in a beautiful day spa setting. You will receive services from the utmost professional specialist who deliver results in a peaceful, resort-like setting. Join the Liliway membership and be a part of a routine that helps you relax, escape and thrive every month!

In our world that is fast paced and stressful, it is essential to take a break and give time to you each month.

HOW DOES THE MEMBERSHIP WORK?

We try to keep our terms simple, we have just a few rules which keep our membership program the among best in the industry.

 

Our membership includes several benefits. As part of your membership, your monthly treatment needs to be redeemed in the month (within 30 days after you are charged your membership dues) you are paying dues.

 

Membership treatments that are not used in the month will rollover and can be used for 12 months after charged date. You may use one rollover per month. Advanced appointments made must be canceled 24 hours in advance or the appointment is considered a used treatment. Membership and benefits are non-transferable and non-refundable.

 

Your credit card is on file and each month your credit card will be charged the amount recorded on the same date each month, “monthly dues date”. Your credit card and email address is required for participation in our membership program.

 

This agreement may be terminated at any time by a member provided that at least thirty days notice is given in advance of your monthly dues date. As of the effective date of a cancellation, any unused rollovers expire.

 

Liliway reserves the right to modify the terms and conditions of the membership program upon advance prior written notice. Memberships are a minimum of six months. Membership cancellations must be a 30-day advance written notification. 

LASTLY

Lastly if you have any other questions related to our policies and procedures, please call us and we will take care to answer all your questions swiftly.

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Liliway Holistic Studio

The Parlor

160 Madison Ave, suite 8

New York, NY 10016

contact@liliway.nyc

347-647-8686

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